Each creation is carefully prepared, packaged, and delivered with the attention it deserves.

Complimentary Shipping

Netherlands:

• Shipping: €6,95
• Complimentary from €150

Belgium & Germany:

• Shipping: €11,95
• Complimentary from €250

Europe (other countries):

• Shipping: €14,95-€17,95
• Complimentary from €350

Worldwide:

• Shipping from €35
• Complimentary from €500

Custom-made personal shipping items, will be processed differently, in payment method with agreement between buyer and seller.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note: delivery times may vary during holidays, customs procedures, or unexpected carrier delays.

All ready-to-ship creations are carefully prepared and dispatched with tracking.

Netherlands:

• Delivery 1 -3 business days after shipment

Belgium & Germany:

• Delivery 2 - 4 business days after shipment

Europe (other countries):

• Delivery 3 - 7 business days after shipment

Worldwide:

• Delivery: 5 - 12 business days after shipment

Yes, once your order has been shipped, you will receive a confirmation email with tracking information.

Please note: delivery times may vary during holidays, customs procedures, or unexpected carrier delays.

If you are not at home, the package will be delivered to a collection point or a new delivery attempt will be scheduled.

Has your order not been delivered yet? That is of course, frustrating. My apologies for the convience. Please include your name and order number in your message, and mail to infoservice@kingandroses.nl, so i can check the status for you rigt away. Warm regards,

We want every creation to be enjoyed and appreciated. If you wish to return. a ready-to-ship item, you may request a return within 14 days of receiving your order.

Return Period

• Netherlands: 14 days after delivery
• Belgium & Germany: 14 days after delivery
• Europe: 14 days after delivery
• Worldwide: 14 days of notification + 21 days return shipping.
• Custom fashion,artwork,sculptures, commissions: No returns except damage or defects. 

Items must be returned unused, unworn, in original condition, and with all original packaging.

Custom-made & Unique pieces

No returns excepts in case of damage or defects.

This applies to:

• Custom Fashion
• Artwork
• Sculptures
• Commissions

Items must be returned unused, unworn, in original condition, and with all original packaging.

Custom-made clothing, commissioned artworks and personalized creations cannot be returned as they are made specifically for the customer.

Return shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Customers are responsible for arranging and paying for return shipping, unless the item is damaged or an incorrect item was received. You will need to create your own shipping label and cover the return shipping costs.

We recommend using a shipping service with tracking to ensure your return arrives safely, such as PostNL for The Netherlands or DHL Express.

Please send your return package to:

KINGSANDROSES

Jorge dos Santos tavares

Schrijnwerker 56                                                         

3225GE Hellevoetsluis

Netherlands

It is currently not possible to exchange items directly. However, you can return your item by purchasing a shipping label at your local post office and sending it back to our address.

The costs depend on country, location, size and weight of the package. It also depends on whether you send it with or without tracking and insurance.

You are responsible as customer for how you manage the return shipment.

Once your item has been received and inspected, we will process your refund within 5 - 10 business days.

The refund will be made to the original payment method used for the purchase. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Custom-made, personalised, and commissioned pieces are not eligible for refunds unless they arrive damaged or incorrect.

For your convience, we accept iDEAL, Credit Cards, Debit Cards, Apple Pay, and Google Pay through our secure checkout. For custom-made and exclusive commissions, bank transfer payments can be arranged upon request.

No, post-payment or paying afterward is currently not available.

No, regular orders cannot be cancelled or amended. This is only possible for pre-orders. In that case, please contact infoservice@kingsandroses.nl